Sm@rtHealth®
multichannel healthcare communication
Multichannel Patient
Engagement Solution
Information and
Digital Assistance Services
Enable a direct, always-active channel
between patients and healthcare organizations
A Fully Digitalized Counter
Sm@rtHealth® is a modular suite that enables the automation and optimization of communication processes between patients and healthcare facilities throughout different care pathways.
It is configured as a fully digitalized “counter” that, by collecting and disseminating data across multiple channels, enables proactive and integrated communication.
Information and Digital Assistance Services
A single point of contact to communicate with people, offer services, and meet their needs.
(Available in Italian only)
Multichannel Patient Engagement Solution
Digitized management of screening and vaccination campaigns
The screening and vaccination campaigns are fully digital to ensure wide participation and the proper delivery of services across the entire territory.
Vaccines
Sm@rtHealth® integrates with the company’s vaccination management system and appointment scheduling, optimizing the invitation process. The result is an effective planning system, without queues, crowds, or overload at vaccination points.
- Sending information and vaccination invitations
- Appointment booking with registration of administrations
- Monitoring of adverse effects
Screening
It helps maximize participation in prevention programs and reduce the use of paper invitations by sending automated multichannel messages to communicate with citizens.
- Management of entry into the screening program and relevant information
- Sending invitation to attend the exam, with date, time, and location
- Sending appointment reminders with options for confirmation, cancellation, or rescheduling
Implementing Patient Relationship Management (PRM) Policies
Running mass and multichannel communication campaigns
Sm@rtHealth® centralizes the sending of digital and paper communications to contact patients in a timely and precise manner. Everything is tracked and under control: from the list of recipients to the outcome of the communication.
Integration with postal service providers allows for the automated sending of telegrams and paper letters.
Effectively implementing PRM projects
A multichannel communication tool used to create a series of personalized communications aimed at fostering customer loyalty:
- Promotion of dedicated check-ups for patients
- Administration of questionnaires
- Communication of new services or the opening of additional centers
- Notifications of available test results
- Reminders regarding medication intake methods
Reduce "No Show"
Discover how to increase adherence to scheduled healthcare services
(Available in Italian only)
Automate and simplify the
healthcare debt collection process
Direct and personalised digital communications for more effective debt collection
Sm@rtHealth® allows the sending of polite payment reminder notices through automated phone calls, SMS, emails, and app notifications. In this way, it creates a discreet yet continuous and determined presence from the administration in recovering the owed amounts.
Recognize unsettled credit positions and oversee the entire debt recovery process
(Available in Italian only)
