Packages
Designed to ensure flawless reception in every ward
Security, reliability, simplified management, and advanced reporting: these are the strengths that have made MR-You® the leading phygital platform in Italy
Main packages and managed processes
The MR-You® platform enables effective management of booking, reception, and waiting in every ward.
Blood test centres
Set priority criteria for better management
The features of the MR-You® module, dedicated to Blood Draw Centers, allow the adoption of different priority logic and the differentiation of each service.
After registration, patients can access the following clinics for blood draw, while the monitors clearly display the information about the calls.
The process can be further optimized and made more functional according to the needs of the facilities, thanks to the ability for users to manage registration via smartphone and web.
Counters
Efficient first-level reception
With the MR-You® module for counter reception, users can wait for the operator’s call while viewing the monitors.
Each patient is notified by an audio signal and a pop-up displaying their number and the counter they should go to.
Outpatient clinics
Complete healthcare personnel notifications
To improve reception in the clinics, the features of the MR-You® module dedicated to second-level reception notify healthcare staff when a patient completes registration and add them to the waiting list to be called as soon as possible.
The operator can update the appointment time and transmit the information to the monitors, where all calls are displayed.
Emergency Services
Privacy, organization, and communication
The MR-You® module for the Emergency Room is considered a market standard, as it allows to:
- Strictly maintain privacy
- Organize the process
- Improve communication with patients and their caregivers
Core attributes
Designed in a modular and open-source way, it offers high reliability and minimizes physical interventions for maintenance, updates, and vertical developments. The various modules are scalable and can be integrated to make the entire process more efficient: from the overall analysis of patient flow, to relationships with citizens, to the organization of the facility.
Open source and scalable
The modular architecture of MR-You® based on highly reliable open-source technology: it allows for software configurations and system updates remotely with extremely secure VPN connections.
Settings
- Manages multiple departments and facilities from a single access point
- Offers maximum integration with management systems, repositories, and other legacy systems already in use
Web Browser maangement
The administration features of MR-You® are accessible through a web browser from any PC connected to the internal network, with protection provided by an authentication system.
Configurable parameters
- Opening and closing hours
- Access priorities, operator credentials, and permissions
- Settings for monitors and multifunction kiosks
Alerting and reporting
The platform is equipped with an integrated alerting and notification system that allows real-time monitoring of service levels, enabling a prompt response to emergencies and issues.
Monitored parameters
- Average waiting time
- Number of users in queue
Configuration of complex flows
The complexity of healthcare settings can be effectively managed through collaboration between the organizational team, medical and administrative staff, and experts, to configure the management of complex flows MR-You®.
Percorsi
- Check-ups
- Pre-admissions
- Day-hospital
