KPI Patient Experience

Moving from Data to Information

Adopt a Data-Driven Approach

Improving the quality and efficiency of reception processes within the facility depends on the accuracy of the data.

Collect the Data

Prioritizing the patient experience can only be achieved when the tools used can collect key data related to interactions between the patient and the healthcare facility.

Extract the Information

The collected data must be “processed” with BI tools so that it can be transformed into useful information for mapping the patient experience and identifying areas for improvement.

Monitor the Results

Control performance through reports and dashboards specific to reception and waiting processes within the healthcare facility.

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Analyse the Patient Journey

Clinika’s data app enables healthcare organizations to analyze the patient journey at each step. KPIs are designed to be “ready-to-use” but can also be customized based on the needs of individual facilities.

Analyze data related to patient flows across various dimensions: number of users served within a specific time frame, average wait time, number of patients, and open counters.

Provide dashboards, accessible via browser, that allow for the visualization of data by organizational dimension, area, and service.

Offer advanced analytics that enable the evaluation of reception process performance within a specific time period.

Benefits

An immediate and clear presentation of activities to support informed decision-making, providing information on access flows (direct or via ZeroCoda®) and acceptance (self-service or traditional at the counter).

A reliable benchmark that ensures transparency and promotes information sharing among business stakeholders.

Trend analysis that enables a proactive approach to potential issues.